Terms & Conditions

By using this website, you accept and agree to be bound by the terms and provision of this agreement. Zóaa™ Professional reserves the right to amend or withdraw any condition without prior notice. Any misunderstandings and/or legal disputes will be based according to the English version on this website, and the Company & its subsidiaries (hereby referred to as “Zoaa Pro Pte Ltd”) reserves the right to legal explanation.

 

The Company is based in Singapore and when the term “local” or “locally” is used, it refers to Singapore-based deliveries.

 

1.     VIP Membership Policy

 

1.1.   Registration

 

1.1.1.  New VIP applicants:

 

·         must be at least 18 years of age,

 

·         are required to key in a valid NRIC (Singapore) or passport number (Others) during registration to facilitate the redemption process,

 

·         ensure all details provided are correct and complete and

 

·         any amendments to details must be updated at the membership portal.

 

1.1.2.  VIP membership is free and non-transferable.

 

1.1.3.  VIP members may refer their friends(hereby referred to as the “refer-ee”) via the referral link sent together with the membership email. Both the refer-ee and existing VIP member may earn points through purchases made by the refer-ee (refer to Table 1) as long as:

 

– the refer-ee registered for a VIP membership account using the affiliate code provided by the VIP member.

 

VIPs may also find your referral link here: https://zoaapro.com/my-account/

 

1.1.4.  Zóaa™ Professional reserves the right to refuse, suspend or terminate registration of members immediately at our discretion, if we suspect member’s details to be incomplete, incorrect or forged.

 

1.2.   Point System

 

1.2.1.  Points earned are not exchangeable for cash.

 

1.2.2. Unused VIP points will expire in the following year based on the purchase date of invoice.

 

1.2.2.1  VIP Members should keep track of their own expiring points on the members’ portal and use them on the gift redemption page

 

1.3.2.  Redemption code is unique for each entity and is not exchangeable nor refundable for points/ cash.

 

For VIP users only:

 

To get your redemption code, go to “My Account – My Rewards”. Select “Redeem” to generate your unique redemption code. Your points will be deducted automatically once the code is generated. Customers must also apply this code during check out to finish the redemption process.

 

*Please note that shipping charges incur for redemption-only items or refer to point 1.3.5.

 

If you have forgotten the code that was generated, it can also be found on your registered email address or under My Account\My Current Rewards .

 

1.3.3.  Zóaa™ Professional’s gift redemption is fixed for each period and may not be exchanged for other products.

 

1.3.4.  Partial point redemption is not allowed.

 

1.3.5.  A separate shipping fee (based on weight) will be incurred for items to be redeemed, however, if order is accompanied by a purchase, VIP members will only need to pay for a one-time shipping charge.

 

1.3.6.  VIP Members should note that they may need to produce valid proof of redemption/ order to the delivery personnel when requested.

 

1.3.7.  Zóaa™ Professional reserves the right to suspend, void the redemption if we deem the member’s details as incomplete, incorrect or forged.