Shipping & Returns Policy

4.1. Your order will be scheduled for delivery once all payment is received and confirmed. An email will be sent to notify once shipment is processed.

4.2. Customers should produce valid proof of purchase/ order invoice to the delivery personnel upon request.

4.3. LOCAL DELIVERY

4.3.1. Our local delivery timeslots are: Monday to Friday (between 9am to 6pm).

Our delivery cut-off time for next day deliveries are at 4.00pm on weekdays. Customers who wish to change their delivery date/ time must notify Zóaa™ Professional before 4pm for delivery that are scheduled for the next day. Failing which, Zóaa™ Professional will not be able to make delivery re-arrangements once your parcel(s) is/are collected by our courier dispatches.

Although Zóaa™ Professional try to fulfill all customers’ needs, customers need to note that all delivery slots are subject to availability and special requests may not be met. Zóaa™ Professional will try to deliver to you within 1-2 working days, but expect 3-5 working days to delivery.

4.3.2. For unsuccessful deliveries,

In the event that your parcel, delivered by SingPost, is not received in person, the delivery personnel, will slip a key under your doorstep for self-retrieval of your parcel at your nearest POP station within 5 working days. Failing which will incur additional delivery charge based on your shipment weight. Zóaapro™ will treat it as item discarded and not bear any responsibility for it if customer does not make arrangements for re-delivery.

In the event that your parcel, delivered by our courier service partner or dispatch; is not received in person, our customer service will contact you and reschedule another delivery date, with additional charges borne by you.

4.3.3. For nett local purchases above SGD$50, customers are entitled to claim a coupon code with SG01 in a single receipt (which can be used to off set on local shipping cost charges of up to 3kg weight.)(Coupon code is currently not valid for overseas delivery)

*View a list of available coupons here!

4.4. OVERSEAS DELIVERY

4.4.1. Zóaa™ Professional will advise the customer of any excess charges (eg: airport taxes) incurred during shipment and payment must be made before your shipment is dispatched.

5. Exchange and Cancellation Policy

Exchange (Shipping damage-related)

5.1. Due to current limitations, Zóaa™ Professional can only offer local deliveries a one-to-one exchange for damage due to delivery on a case basis.

5.1.1. Should there be any damage found on the delivered item, please notify us immediately (with photo of the damaged item, description and order ID) via +65 9889 6488 (SMS or WhatsApp) or email us at customerservice@zoaapro.com . Zóaa™ Professional will not bear any responsibility after 00.00am the next day

5.1.2. All damage-exchange can only be swapped based on one-for-one exchange for the same product

5.1.2.1 , Zóaa™ Professional will provide the customer with a one-time shipping fee waiver on the damage-exchange shipment.

5.1.3. All damage-exchange are not exchangeable for cash.

Cancellation of purchase

5.2. Customers should confirm their order before proceeding to make a payment. Once payment has been made, Zóaa™ Professional will not accept any cancellation; cash refund and/or exchange for other items.

Zóaa™ Professional reserves the right to amend these Terms & Conditions from time to time at its sole discretion without any prior notice to customers and customers shall be deemed to have accepted the terms and conditions so amended.